A home in the Horace Mann neighborhood is the location of the first heat pump installation
under the City’s HeatSMART/CoolSMART Melrose program. New England Ductless, the
designated HeatSMART/CoolSMART installer, installed a two-zone Mitsubishi Hyper Heat
system that will provide heat and air conditioning to the home’s living room and master
bedroom, to supplement a previous heat pump installation. New England Ductless is providing
special group pricing under the program, and was selected by the HeatSMART/CoolSMART
team through a competitive solicitation run by the Massachusetts Clean Energy Center.
“I was very impressed by the New England Ductless team’s expertise and professionalism,” says homeowner David Bliss. “We are very happy with a process that included several quote options to fit our budget, to an easy process for a five year/ zero interest loan option, and an installation crew that worked safely and courteously in our home. The installers were careful to discretely route the piping, both outside and on the interior for the ceiling unit and chose to use a brown cover over the refrigerant piping to match the house shingles without us even talking about it.”
HeatSmart/CoolSmart Melrose is a partnership between the City of Melrose, the Massachusetts
Clean Energy Center (MassCEC) and Massachusetts Department of Energy Resources. The
program aims to increase community awareness and increase adoption of residential and small-
scale commercial clean heating and cooling installations through a group purchasing model. New
England Ductless is one of three installers participating in HeatSMART/CoolSMART Melrose.
New England Ductless installs air source heat pumps; Achieve Renewable Energy is the ground
source heat pump (geothermal) installer, and New England Solar Hot Water installs solar hot
“We are excited to see the first installations happening and residents starting to get the benefits of this program,” said Martha Grover, Melrose’s sustainability manager and the HeatSmart campaign’s municipal representative. “We are looking forward to many more installations, with residents taking advantage of the opportunity for clean, comfortable heating and cooling, that will also save energy and benefit the environment for years to come.”